How do I remove or reduce a deposit limit I have already set at an Ontario online casino?

Deposit limits at Ontario online casinos are genuinely protective — and the rules around changing them are deliberately designed to give you a pause before you can spend more. Here's exactly how it works.

The mandatory cooling-off period

Where a gaming limit has already been established by a player, a request to relax or eliminate that limit can only be implemented after a cooling-off period of at least 24 hours. That rule comes directly from the AGCO's Registrar's Standards for Internet Gaming — it's not a policy choice left to individual operators. An operator must not relax or eliminate a gaming limit without a request from the player, and only after the expiry of that cooling-off period.

In plain terms: you submit your request to raise or remove the limit, and then you wait. The change doesn't take effect the moment you click confirm. You can set limits at any time, but you are not allowed to lower or remove one until after a cooling-off period of at least 24 hours. That window exists specifically to let a considered decision stay considered.

Where to make the change — and what to expect

Financial and time limit functions must be easy to find, reach, and initiate or change at any time after the player has registered and opened an account. Look in your account's responsible gambling or account settings section — it's typically labelled something like "Deposit Limits," "Spending Controls," or "Player Protections." The exact label varies by operator, but every regulated Ontario site is required to surface it clearly.

If you're playing on a fully regulated site in Ontario, you'll see both the iGaming Ontario and BetGuard logos displayed. Every internet gaming website offered by a fully registered and approved operator in Ontario will have iGaming Ontario and BetGuard logos displayed — seeing these logos tells you that the website is managed by iGaming Ontario and regulated by the AGCO. If those logos aren't there, you're not on a regulated site and the protections described here don't apply.

Once you've located the limit settings, the process is straightforward: select the new (higher) limit or choose to remove the limit entirely, confirm your request, and the system logs it. Your current, lower limit remains enforced until the 24-hour cooling-off period expires. Gaming limits must be enforced by the gaming system — meaning the operator cannot manually override this on your behalf, even if you call customer support and ask them to.

A few things worth knowing before you change anything

You can set your money or time limit over the course of 24 hours, 7 days, and a month. If you've set limits across multiple timeframes simultaneously, note that where a player sets simultaneous periods — such as a deposit limit for a day and for a week — the lowest limit must apply. So if you want to effectively raise your spending ceiling, you'll need to adjust all relevant timeframes, not just one.

Also: every regulated gaming site in Ontario has its own unique tools and customizations that must meet the AGCO Registrar's Standards for Internet Gaming. At a minimum, operators must provide spend-limit and time-limit setting tools and the ability to take a short-term break or to self-exclude for a longer term. Some operators build more granular controls on top of that minimum — check your specific site's help section for the full picture.

If you're reconsidering your limits because gambling has felt less like entertainment lately, ConnexOntario (1-866-531-2600) offers free, confidential support around the clock. You can also use BetGuard (betguard.ca) to self-exclude from every regulated Ontario operator in a single step. Both are there if you need them — no judgment, just options.

For any questions about your specific operator's limit-change process, the operator's own support team is the right call; for the broader regulatory framework, the AGCO's player support page at agco.ca is the authoritative source.